Refund & Cancellation Policy

Cancellation Policy

We understand that life happens and sometimes you need to reschedule. To help us manage our doctors' time effectively and ensure availability for all patients, we have the following cancellation policy:

More than 48 hours notice

If you cancel or reschedule your appointment more than 48 hours before your scheduled time, you will receive a full refund or can reschedule at no additional cost.

Less than 48 hours notice

Cancellations made less than 48 hours before your appointment may be subject to a cancellation fee of up to 50% of the consultation cost. This helps cover the cost of the reserved appointment slot.

No-shows

If you miss your appointment without giving notice, the full consultation fee may be charged. We'll always try to contact you if you haven't joined your telehealth session within 10 minutes of the scheduled start time.

Refund Policy

We want you to feel confident booking with HeyBuddies. Here's how our refund process works:

Eligible for full refund

• Appointments cancelled more than 48 hours in advance
• Technical issues on our end that prevent the consultation from taking place
• If we're unable to match you with an available doctor

Partial refunds

Partial refunds may be considered on a case-by-case basis for extenuating circumstances. Please contact our support team to discuss your situation.

How to request a refund

To request a refund, please email us at enquires@heybuddies.com.au or call us on 0400 074 588 with your booking details. We aim to process all refund requests within 5-7 business days.

How to Cancel or Reschedule

You can cancel or reschedule your appointment by:

• Calling us on 0400 074 588
• Emailing enquires@heybuddies.com.au
• Using the link in your appointment confirmation email

Questions?

If you have any questions about our cancellation or refund policy, don't hesitate to reach out. We're here to help.